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Case Study · Non-profit / Civic Tech

Kerala Development Forum

Empowering citizens through information.

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Kerala Development Forum website

Overview

Kerala Development Forum (KDF) works to implement the Right to Information Act, 2005 effectively — empowering citizens to access information and uphold their rights while supporting Kerala's development. Their website had to function as both a public-affairs newsroom and a service desk, with a citizen-complaint pipeline at its heart.

Client
Kerala Development Forum
Industry
Social Development & RTI
Services
Non-profit web platform · Complaint management · Bilingual content · News & events system · Local SEO
Timeline
6 weeks

The challenge

KDF serves a community-driven audience that consumes content in Malayalam and needs frictionless ways to file complaints and find government-service information. The platform had to handle a steady stream of news, paper-news clippings, events and videos while keeping a citizen-complaint workflow front and centre — all on infrastructure a non-profit can sustain.

Our approach

We delivered a bilingual, content-rich platform with dedicated streams for news, paper news, events, videos and achievements, plus a structured complaint-submission system and a government-services directory. Local SEO and clear Malayalam-first content ensure the forum is discoverable to the Malappuram and wider Kerala community it serves.

What we built

Key features & capabilities

Citizen complaint system

A prominent 'Submit Your Complaint' workflow turns the site into an actionable civic tool, not just a brochure.

Government services directory

Curated guidance helps citizens navigate RTI and public services with confidence.

Multi-stream news & events

Separate hubs for news, paper-news clippings, events and videos keep an active organisation's updates organised.

Bilingual, accessible design

Malayalam-first content with an accessible, mobile-friendly layout reaches the community where it is.

The design

A closer look

Kerala Development Forum full page
Kerala Development Forum on mobile
Outcome

The results

5+
Content & service streams
Bilingual
Malayalam + English
24/7
Complaint intake

Tech & tools

WordPressCustom non-profit themeComplaint formsLocal SEO

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