Job Summary:
We are looking for a proactive and empathetic Customer Success Executive Intern (CSE) to manage customer relationships, ensure client satisfaction, and help drive retention and growth. You will act as the main point of contact for clients, guiding them through onboarding, training, and ongoing support while identifying ways to maximise the value they get from our solutions.
Key Responsibilities:
- Act as the primary point of contact for assigned customers
- Understand customer needs and ensure they are fully satisfied with the product/service
- Proactively engage with clients to ensure smooth usage and address concerns
- Monitor client accounts and usage to ensure optimal adoption and retention
- Resolve customer issues in a timely and effective manner, coordinating with internal teams as needed
- Collect customer feedback and relay it to relevant departments for improvements
- Maintain detailed and accurate records of all interactions using CRM tools
- Provide regular updates to management on customer feedback, satisfaction, and retention trends.
Requirements:
- Bachelor’s degree in any stream. Candidates with strong communication and client-facing skills will be preferred.
- Strong communication and interpersonal skills
- Empathetic, patient, and customer-focused mindset
- Ability to manage multiple client accounts and tasks efficiently
- Problem-solving attitude with a proactive approach
- Strong listening and relationship-building skills
- Basic understanding of digital products or IT services is a bonus